Registration

Is registration compulsory?

To post an advert or to respond to an advert, you must register and become a member of the community.

Some adverts on the website are “private.” This means you must be registered to contact the home owner.

What does registration cost?

Registration costs nothing.

What’s registration for?

By registering you become a member of the community and create a profile:

  • Identification is the essential preliminary. Your name, address, telephone, email address, and proof of identity must be given, so that forum moderators can so far as possible be assured of the seriousness and motivation of new members of the community.
  • Your profile details are then entered and made available to other members of the community.

After registration, you can, if you so wish, post or reply to adverts (only registered members can contact home owners).

The “membership” form is the basis for trust-building in the community. It ensures identity checks can be made. It enables a track record of activity in the community to be built up. It means a proper match between profiles and needs.

Is the private information I register made public?

Only the information that you choose to disclose is publicly visible on the website. No personal information is circulated (except if a member chooses to disclose it).

Documents providing evidence of ID are seen only by the member and by the Website moderators.

When an advert is posted, the member’s username or real name is displayed. Members’ present themselves by using a system of badges.

Detailed information on members is never available, except when members directly inform one another. Details given are restricted to that other member only.

Some information is not displayed at all, or if displayed, is in modified form (e.g.: age instead of date of birth, first letter of family name…).

Members can consult and revise their profiles and ensure the profile contains only the information the member wishes to circulate to others.

Why did I not received the email with the link of confirmation of registration?

Check your “spam” e-mail folder, because some ISPs filter out emails containing links.


Subscription

Why subscribe?

In order to access more functionalities than the free version of the website

Subscription gives a home owner the ability to:

  • Post an advert privately (advert is visible only to other subscribers)

Subscription gives a home-sitter the ability to:

  • Consult private adverts
  • Access details of adverts (text zones filled in by home owners)

The benefits of home-sitter and home-owner profiling are:

  • Evaluating the home-sitting experience after it is over, so raising the trust profile (badges, feedback...)
  • Profile enhancement by adding free text descriptions, which raise the trust profile still further

What does subscription cost?

Subscription charges can be consulted on this page.


Home owners

I registered because I want to have my house looked after, but I’m new to house-sitting. Can I be a home-sitter myself when I go on holiday?

Of course you can! The Nomador platform is open to everyone involved in house-sitting. You’ve got someone looking after your home? Enjoy freedom of travel by becoming a home-sitter yourself! Just fill in your personal profile.

I’m not an owner, but a tenant. Can I have someone house-sit my home?

No problem. Having a house-sitter isn’t subletting. There’s no financial transaction. It’s exactly the same as inviting friends or family into your home. You don’t need to ask for your landlord’s permission.

However, when long stay home-sitting is involved, be sure to seek advice and get more information.

How can I improve my chances of finding a house-sitter?

Take care about the way you write up your advert. Provide the right level of detail about your home, so that people will want to look after it. Put yourself in their shoes. Post photographs, respond to the questions asked about your home. Be precise about where your house is, what pets you have, and what things are of interest in your region.

Home-sitters contacted me but didn’t follow up their application

Is the information you gave about your home consistent with your advert? Perhaps you should change or add to the information

Is your advert appealing enough to house-sitters?

Improve your profile by taking out a Nomador subscription (adding more badges that symbolize the quality of the house-sitting experience, adding free text descriptions …)

What can I ask house-sitters to do?

A house-sitter keeps your home safe, looks after it and minds your pets. By definition a house-sitter enjoys free accommodation, and is therefore willing to help looking after it but it’s common sense and a matter of getting the balance right.

Home owners frequently ask house-sitters to do the following things:

  • Mind pets or other animals (cats, dogs, horses…), take them out for walks, look after them and give them the same care as you would your own
  • Minor garden maintenance: lawn mowing, watering flowers and the vegetable garden, looking after the swimming pool
  • Picking up mail, checking there are visible signs of the house being lived in (lights on in the evening…)
  • Inviting no one in except by home owner agreement
  • Being careful about how long you spend out of the house, especially if there are pets or if the home owner wants the property occupied at nearly all times.

It’s not customary to ask house sitters to do things done by professional service providers, such as:

  • Looking after a large number of animals requiring hours of care
  • Looking after animals that are aggressive or require specialist veterinary care
  • Doing DIY or major gardening jobs
  • Doing the job of a regular groom looking after horses (cleaning out stalls, etc.)
  • Watching a property round the clock (duty of a security firm)..

Home-sitters

I’m registered as a home-sitter, but I want someone to mind my own home when I’m away. Is this possible?

Of course! The Nomador platform is open to everyone involved in house-sitting. If you’re going away to house sit, don’t leave your own home unsupervised! Register your home as available for house-sitting.

How can I increase my chances of being a home-sitter?

Write up your profile carefully!

Put yourself in a homeowner’s shoes. Show home-owners you’re worthy of their trust, so they want put their house and pets in your hands. Take care when filling in the information asked (proof of identity, certificates of insurance). Your profile status will then be easier to check by website moderators.

Make owners feel they’d like to get to know you. Give details and describe who you are. Badges are a simple way to communicate your personality. Describe your leisure interests. Owners will be delighted to find they have things in common with you.

If responding to an advert, explain what you like about the home owner’s proposal and why you’d be the right person (particularly if there are pets). Don’t hesitate to give a reference if you’re new to the website and don’t have any evaluations.

Why not subscribe? You can build a profile that inspires trust (more badges, assessments posted, presentations in free text format …)

What can I be asked to do as a house-sitter?

House-sitting means you get free accommodation when on holiday. In return, homeowners expect you to look after their property and pets. It’s important to fully understand homeowners’ needs and be ready to do what they ask. Read the adverts in detail before you respond!

The following services are frequently requested from home-sitters:

  • Looking after pets and other animals (cats, dogs, horses…), taking them out for walks, giving them the same care they would get from their owners
  • Minor jobs in the garden such as lawn mowing, flower and vegetable garden watering, looking after the swimming pool
  • Picking up mail, checking that the house shows signs of being occupied (regular presence, lights on in the evening)
  • Ensuring nobody enters the house you’re looking after, except by the owner’s agreement
  • Being careful about how long you spend out of the house, especially if there are pets, or if the home owner wants the property kept under close supervision.

Trust

How can I trust people I don’t know?

Trust is never established immediately. Information when it is given in member profiles is a step towards assurance, because ID checks are performed. Trust is built through exchange of information and by using the website as an instrument of trust:

  • Subscription / How long a member has been with Nomador
  • Profile details
  • Free text additions to profiles (requires subscription)
  • ID checks
  • Member-only internal email to check details if necessary and for secure exchange of information before any decision to exchange name and addresses
  • Photos
  • Experience of being a house-sitter acquired by home-owner
  • Experience of being a homeowner acquired by house-sitter
  • Reporting suspect profiles or adverts by members of the community
  • Online payment system

See page Trust and Security


Pets

Are pets always involved when house-sitting?

Not always! Owners may simply want security when they’re away (signs of house being in constant occupation). But more often than not, pets are also involved. Looking after a cat, a dog or other animals, is the real motive when looking for a home-sitter.


Insurance

Insurance issues are the same as for house swaps. Insurance companies are not really able to provide cross-border coverage, even today. Forewarned is forearmed. Go to your insurer for more information. Request details from your home-sitter or homeowner. Get things organized well in advance.

Should I declare a home-sitter to my insurer?

It’s advisable to warn your insurer that people are in the house to keep it safe when you’re away. Home and Contents insurance generally provides coverage for claims arising from causes other than the guests themselves (this may not apply when home-sitters travel between certain countries, check with your insurance company).

You can ask your home-sitters to provide you a copy of the coverage they have for legal liability when traveling under own Home and Contents policy.

If you provide accommodation to a home-sitter from abroad, ask them to show what coverage they have, and check this out with your insurer.

If coverage is insufficient, ask your insurer as a precaution, either to provide specific temporary coverage or to add a “No Recourse” clause to your contract for the period in question. Accommodating a house-sitter when you’re away is a good way to manage the risk of break-in and of damage claims (leaks, electrical failures). Click here to read further information.

If you’re a house-sitter, coverage under your Home and Contents policy known in France as “Responsabilité Civile Villégiature” is available for damage claims that arise when you’re house-sitting abroad, provided there are no geographical exclusions (United States and Canada, for example). Check this with the homeowner whose house you are looking after, to make sure that the home owner’s insurer provides coverage. If necessary, home-owners can extend coverage.

On the other hand, if you cause minor damage (breakages, scored or marked furniture), most insurance companies will refuse to cover or will apply a deductible which is a disincentive to claiming. The best thing then is to reimburse the cost of repair to the homeowner, as you would for a friend.


Remuneration

Should home-sitters be paid?

Generally speaking, no. Payment is not in the spirit of a community home-sitting platform. House-sitting is an exchange of services. Each party benefits from the deal in its own way.


Contracts

Should a contract be signed?

It’s always advisable to sign a contract between the parties and to do so even if the contract has limited legal validity. Writing down the major features of the deal helps clarify the agreement and avoids misunderstandings.

A standard contract will be downloadable soon.


Instructions

When and how to give instructions

Generally, house-sitters arrive at least one day before the home-owner goes away. Take time to give instructions, get to know the property and the likes and dislikes of any pets.

Establishing friendly relations around a welcoming meal is an important moment in the process. To make it easier to issue instructions, a standard home-book is downloadable.


Home upkeep expenses

Who pays standard costs of upkeep (electricity, heating…) when home-sitting?

Standard expenses are generally borne by the homeowner. The house is handed over in good condition to the house-sitter to live in, in exchange for looking after it. But the deal may vary, depending on how long the property is occupied by the house-sitter. Things may differ, depending on the season and personal preferences. The important thing is to agree on all aspects beforehand.

Telephone and Internet use

This important point requires agreement case by case, depending on country and services available. In Europe, telephone and Internet charges are frequently flat-rate, irrespective of levels of consumption. But not in all countries. Consumption of services can lead to unexpected additional costs, quite inadvertently. These issues must be clearly raised and settled beforehand.

Who pays for home-sitter living expenses?

Home-sitters take care of all their own purchases (for food and house cleaning materials), just as they would do if they were renting accommodation.

On the other hand, homeowners provide all the essentials of pet care (food, litter).


Cars

Is car lending possible?

Car loan is much appreciated when travelling abroad. It’s a real cost saver for the home-sitter. But just as with the house, each party must get precise information from its insurer. Depending on circumstances, the home-sitter may have to apply for provisional extension of coverage from his/her own car insurer. The home-sitter’s insurer will then need a copy of the vehicle registration document (aka carte grise in France) for the vehicle on loan.


Cancelling a stay

What happens if I can’t leave, although I’m committed to going away?

What happens if I can’t provide accommodation to the home-sitter, after all?

Cancellations are extremely rare in the P2P world, as the parties are fully aware of their respective commitments. Cancellations are hugely disappointing. If the home-sitter pulls out, the host household may not be able to get away on holiday. Not to mention problems of refunding air fares.

When cancellation becomes a known fact, the strength of a community platform lies in the number of alternatives available. An emergency solution can in most cases be found.

Information on travel insurance, depending on nationality and destinations, is available from https://www.lonelyplanet.com/travel-insurance/. There are numerous travel insurance schemes, don’t hesitate to compare them.


Opinions and badges

How can I make my opinion about a host or home-sitter known?

Nomador will ask you to assess the quality of the home-sitting experience at the end of the stay. Home-sitters and home owners should fill in this assessment form carefully, as it’s important for the other party. Given that:

  • Many home owners or house-sitters daren’t say what they didn’t like, because they have a good relationship with and don’t want to upset the opposite party
  • Common ground in lifestyle terms is important (otherwise, how can something as subjective as “cleanliness” be realistically assessed?)

Nomador proposes a badge system when it comes to house-sitting feedback. As people get more experienced in house-sitting, they build up their profiles and express them symbolically (Perfect House-Keeper, Green Fingers, Pet Lover). Profiles such as these are easy to compare and contrast and avoid the need for making value judgments, which can be misleading.

Badges identify the good qualities in people and concentrate on the positives

Profiles are built up as and when home-sitting experience is gained and as added entitlement to badges is acquired (three badges are awarded at the end of every house-sitting experience).

Of course, an unsatisfactory house-sitting experience can be reported to Nomador community moderators, who are able to investigate and take action.


Accommodation details

How do I find out about household equipment?

Some details are available only to subscribers.

If you have questions, they can always be raised through the internal email system.


Guest invitations

Can I invite family or friends when I’m house-sitting?

Put yourself in the home owner’s shoes. They don’t like the idea of strangers entering their home when they’re away. As a house-sitter, if you have family or friends close by, why not go and see them, rather invite them into a home that’s not yours?

You can ask for permission to entertain guests. But remember that guests are generally a source of worry to homeowners. Asking owners’ permission is good practice when home-sitting and is an obligation that should be scrupulously honored.